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Still Signed In / The idle timeout
The clock that restarts

The idle timeout: the clock that restarts

The idle timeout is the clock most people mean when they say they were signed out. This page sets it against the table it is published in, and shows why its length is only half the question.

Open the partner accountWhat signing out does not do
Session spec
idle timeout
30 minutes
warning
2 minutes
shortest
15 minutes
longest
240 minutes
the sessionThe interval between signing in and being signed out. It holds your authenticated use of the account and nothing else; the balance, the bets and the limits are held by the account and survive it.
the two clocksThe idle clock runs from your last counted action and restarts; the absolute lifetime runs from the sign-in and never restarts. On the samples 30 minutes and 12 hours, and the earlier one always decides.
the tokenWhat a persistent sign-in leaves on a device, so the next visit needs no password. On the samples 30 days - 1,440 idle windows - and only a sign-out or a revocation removes it.
Direct answer

The idle timeout signs you out after a set period with no counted activity, and it counts from your last counted action rather than from the sign-in. On the samples it runs from 15 minutes to 240 minutes. Because it restarts, a session kept active never reaches it, and a session that is only watched reaches it early.

Eight windows, one warning

Sample I is one invented rules document publishing eight idle windows with the same two-minute warning before the sign-out. The window changes by a factor of sixteen; the warning does not change at all, so its value as a warning changes by the same factor.

Sample I - eight published idle windows with a two-minute warning
Idle windowWarningWarning shareTime to react
15 min2 min13.3%2 minutes
20 min2 min10.0%2 minutes
30 min2 min6.7%2 minutes
45 min2 min4.4%2 minutes
60 min2 min3.3%2 minutes
90 min2 min2.2%2 minutes
120 min2 min1.7%2 minutes
240 min2 min0.8%2 minutes
16 times the rangeone value13.3% down to 0.8%same warning
sample I - the same warning, sixteen windows apart 2 min ÷ 15 min = 13.3% of the shortest window 2 min ÷ 30 min = 6.7% of the sample's window 2 min ÷ 240 min = 0.8% of the longest 240 ÷ 15 = 16 times the range, and the warning never moves.

What the clock counts

The idle clock is not measuring your attention; it is measuring a signal it has been told to watch. Sample B defines eight candidate actions and counts three of them. A live stream playing in a tab, a bet settling in the background and an email arriving are all events in your account that the clock does not see.

sample B - the clock does not see everything you do signed in 09:00, then watched only: a stream playing, a score page open, no click last counted action = the sign-in itself = 09:00 09:00 + 30 minutes = 09:30 the account has been on screen for 30 minutes and the clock has counted none of it.

Read next

What counts as activityThe list that decides when the clock restartsThe absolute lifetimeThe clock that activity cannot postponeThe open betWhat happens to a bet when this clock fires